IT Support Technician

IT Support Technician Merryweather Foam

• 4.

3 Barberton, OH Job Details Full-time 5 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Record keeping Computer science Bachelor's degree in information technology Computer Science Phone communication Laptop (troubleshooting support) Equipment installation IT service management Slack Process improvement Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation System maintenance Bachelor's degree Computer hardware Customer relationship management (CRM) systems (technically supported) Customer support ticket management Computer networking IT Linux Productivity software 4 years Bachelor's degree in computer science Escalation handling Communication skills Information Technology Full Job Description 1. Do you have so much computer repair skill that it's falling out of your pockets?! 2. Are you sick of working for huge, uninspired companies where you feel like you are a cog in a wheel or a number in their system? 3. Would you rather be part of a smaller company where you are actually treated like family? 4. Would you enjoy working an active IT position on a factory floor? Here's a little about us...

• We exist to Glorify God and to serve our customers.
• We are family owned and have been in business for 76 years!
• We make custom foam parts for companies big & small!
• We have a positive, hardworking culture!

(imagine Chick-fil-A, but without chicken in a manufacturing environment)

Title:

IT Support Specialist Division:

IT / Operations Support Type of position: Full-time with health benefits, vacation, paid time off, company matching 401k Retirement plan. We are seeking a proactive and resourceful IT Support Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring seamless operations across our internal departments and remote plant locations. Your expertise will be pivotal in driving IT projects aimed at enhancing our technological capabilities within both office and production environments. We are looking for an individual who thrives on challenges, possesses exceptional problem-solving skills, is driven to find innovative solutions, and willing to work both in office and production environments.

Responsibilities:

• Provide first-level support for all IT-related issues, including but not limited to desktops, laptops, printers, software applications, and peripherals.
• Respond promptly to user inquiries via phone, email, Slack, or in-person and provide technical support and assistance as needed.
• Independently diagnose and resolve technical hardware and software issues, escalating more complex problems to the appropriate IT teams when necessary.
• Install, configure, and maintain computer systems, software, and networks to ensure optimal performance and security.
• Efficiently troubleshoot and resolve computer problems, ensuring minimal downtime.
• Collaborate with team members to identify areas for improvement in IT processes and systems, and contribute to the implementation of solutions.
• Maintain accurate records of IT projects, user requests, resolutions, system configurations, and network details.
• Assist with IT projects as assigned, including software upgrades, hardware installations, and system migrations.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
• Four years of proven experience in a technical support role, providing assistance with hardware, software, and networking issues.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently and independently
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
• Knowledge of Microsoft Windows operating systems, Microsoft Office suite, Linux, and basic networking concepts.
• Familiarity with IT service management tools and ticketing systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive and professional demeanor

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Why do you want to work here? What do you do for fun? Outside of work, have you ever built or configured your own network, server, or lab environment? If so, describe what you set up and why. What is your desired compensation range? (required)

Work Location:

In person