IT Service Desk Technician

IT Service Desk Technician River City Mortgage, LLC - 2.8 Blue Ash, OH Job Details Full-time $45,000 - $55,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Teamwork Microsoft Excel Operating systems Incident management Interpersonal skills Phone communication Technical documentation Mid-level 3 years Administrative experience Salesforce Cloud Attention to detail Computer hardware Task prioritization Receiving shipments Hardware support Azure AD Customer support ticket management Computer networking CRM system proficiency Equipment inventory management Communication skills Active Directory Intune VPN Full Job Description Job Description IT Service Desk Technician At River City Mortgage we're building more than a team. We're a family who shares the same values and a drive to help each customer feel at home with their loan. We're committed to growing the capabilities of our people by building a diverse learning community where you can explore new ways of thinking and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to build a culture of commitment, communication, and collaboration. We are seeking a driven candidate to join the River City Mortgage family as an IT Service Desk Technician. This role will work closely with the rest of the IT team to ensure effective delivery of all IT support Issues. The role will require the ability to handle incoming incidents received via phone, email, or walkup. This is a challenging environment; a high standard of technical support must always be provided. This is a fast paced and intense environment; this role has the responsibility to respond, co-ordinate and resolve all IT trouble tickets. The IT Service Desk operates as the point of contact for IT issues. To be successful in this role a candidate must be flexible, motivated, customer focused, and prepared to flex to troubleshoot multiple technologies during peak periods. The Service Desk Technician will be responsible for their individual workload and flexible enough to assist IT colleagues during holidays, peak periods, and sick cover. This candidate must be accountable and be able to prioritize work effectively. A day in the life of an

IT Service Desk Technician:

Track, support, and monitor IT support requests to full resolution in a timely manner. Provide first line of support for end users. Must be proficient in Microsoft Excel. Manage the physical inventory, which includes desktop and laptop computers, peripherals, and other hardware. Create complete documentation of physical inventory and support procedures. Possess a pro-active approach including recommendations for improvements where reasonable and necessary. Must be familiar with and comfortable with hardware deployment, which may include imaging computers and hardware configuration. Must be comfortable with administrative functions including scheduling, ticketing, shipping, receiving, reporting, tracking, and ticket resolution.

Core Competencies:

Think Strategically:

Maintain a long-term, big picture view and implement strategy effectively.

Cultivate Innovation:

Model the creativity and innovative business model to create new and revolutionary solutions to grow the business. Drive for

Excellence:

Ensure high levels of performance in self and others. Focus on the

Customer:

Make customers feel valued by delivering on commitments and exceeding expectations. Lead by

Example:

Promote values by demonstrating optimism and the highest standards of integrity and ethics.

Build Collaborative Relationships:

Encourage teamwork and partnerships throughout the company.

Develop Others:

Create a work environment that inspires people to be motivated, engaged and productive.

Success Requirements:

Minimum of 3 years of experience working in a desktop support environment Experience with Office 365 Familiar with AD / Azure / Intune Knowledge of Salesforce Attention to detail Pro-active/self-starter that can work independently, in a team environment Self-confident, punctual, and accountable Must be a fast learner Knowledge of desktop operating systems, various software applications, hardware, networking, internet technologies, VPN and remote software Must have experience performing administrator activities Must be an effective communicator both written and verbally

Compensation:

$45,000 - $55,000/year

Company Benefits and Perks:

We work hard to embrace an inclusive culture and encourage everyone at River City Mortgage to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

Retirement Plan Life Insurance Plan Medical, Wellness, Dental and Vision Coverage Paid Time Off Job Location:

Blue Ash, Ohio Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Work Location:

In person