IT Support Specialist

This position will provide user support on company-supported computer applications and platforms, troubleshoot issues and advise on appropriate actions.

Roles & Responsibilities:

Respond to requests for assistance in person, via phone and email Identify and escalate issues requiring urgent attention Track and route problems and document resolutions Install and configure application software and related hardware such as desktops, servers, and printers

Education & Experience Requirements:

Associate Degree in Information Technology Active Directory experience Basic network diagnostic skills

General Requirements:

Excellent customer service skills Excellent oral and written communication skills Ability to handle stressful situations The ability to problem-solve alone and in a team environment The ability to remain flexible with assignment priorities GROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiumsApplication Information Applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.