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Bowling Green State University

Client Services - Service Desk Student Specialist I - Information Technology Services

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 5 weeks ago

Location: Bowling Green, OH (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

Career Insights for Help Desk Technician / Analyst

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Based on Ohio data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,076 / year median in Ohio

-7% projected decline

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Job Description

Provide customer focused support for a variety of technology services for students, faculty, staff, and other community members. Act as a technology advisor and leader to all of campus.

Career Readiness Competencies :

Career & Self-Development Professionalism Technology Answer a variety of general technical questions for clients in the office or over chat. Check in computer systems and other devices for repair, return, or recycling. Configure personally owned devices for network connection, software installs, or account setup. Ensure high level of customer satisfaction through all interactions. Other duties as required. Must be enrolled full time at BGSU - Main Campus. Must be available to work a minimum of 12 hours per week. Must be able to lift a minimum of 50 lbs. Detail oriented. Customer focused mentality. Familiarity with Windows, Mac, and at least one mobile device OS. To apply for this position, please visit www.bgsu.edu/its/workoncampus and select the "Apply Now" button. You MUST complete the application on this website to be considered for an interview.