Help Desk Technician

Join our dynamic IT support team as a Help Desk Technician, where your enthusiasm and technical expertise will drive exceptional user experiences. In this vital role, you will serve as the first point of contact for end-users seeking assistance with hardware, software, and network issues. Your proactive approach will ensure seamless technology operations across the organization, empowering teams to work efficiently and securely. This paid position offers an exciting opportunity to develop your IT skills while making a tangible impact on daily business functions. Provide prompt and professional technical support to users via phone, email, or remote access tools, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve software problems across various operating systems. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance. Assist with computer management tasks such as software installations, updates, and configurations using tools like SCCM and GPO. Support network administration activities including DNS configuration, TCP/IP troubleshooting, LAN/WAN connectivity, VPN access, firewall settings, and Meraki network devices. Maintain accurate records of support requests using ServiceNow document solutions clearly for future reference. Collaborate with team members on projects involving IT infrastructure upgrades, server management (Windows Server), Active Directory administration, and security protocols. Strong technical support skills with experience troubleshooting hardware and software issues across multiple operating systems. Proficiency in computer networking concepts such as

TCP/IP, DNS, LAN/WAN

configurations, VPNs, firewalls, and network security best practices. Knowledge of IT infrastructure components including servers (Windows Server), Linux systems, Active Directory, GPOs (Group Policy Objects), and SCCM for device management. Familiarity with help desk ticketing system like ServiceNow and adept at documenting incidents and resolutions efficiently. Experience supporting mobile devices and peripherals; understanding of network administration tools such as Meraki dashboards. Excellent communication skills to clearly convey technical information to non-technical users while maintaining a customer service-oriented approach. Ability to analyze complex problems quickly using strong analysis skills; prioritize tasks effectively in a fast-paced environment. This role is perfect for motivated individuals eager to grow their IT expertise while supporting a vibrant organizational environment. If you thrive on solving technical challenges with enthusiasm and professionalism—apply now to become an integral part of our innovative team! Please send resume to pmcmahan@geauga.oh.gov.

Benefits:

Dental insurance Health insurance Life insurance

Work Location:

In person