Desktop Support Technician

Desktop Support Technician at Kelly Desktop Support Technician at Kelly in Cleveland, Ohio Posted in 1 day ago.

Type:

full-time

Job Description:

Desktop Support Technician Manage and support IT resources, services, and systems in a university setting, ensuring efficient operations and excellent customer service.

Key Responsibilities:

Troubleshoot and resolve issues with computers, AV equipment, printers, POS, devices, software, and operating systems across campus locations; document work in ticketing systems and create internal documentation. Setup, deploy, and maintain workstations, mobile devices, peripherals, telephony, and AV equipment; track inventory and assist with procurement. Support point-of-sale equipment, vending, and copy machines in collaboration with vendors. Maintain campus-wide cable TV and printing systems; coordinate repairs and upgrades with vendors. Oversee shared equipment reservations and evaluate usage and condition. Serve as a liaison to departments, technical teams, and vendors for projects and issue resolution.

Qualifications:

High school diploma plus 5-8 years relevant experience, Associate's degree with 4 years, or Bachelor's in a related technical field. Valid driver's license and ability to travel between sites.

Skills:

Strong troubleshooting skills with hardware, software, and networks. Mac and Window experience preferred Advanced knowledge of Microsoft Office and Google Workspace. Experience with enterprise and POS systems. Excellent customer service and communication skills. Ability to work independently and as a team member. Analytical and problem-solving abilities; willingness to learn new technologies, including AI tools.

Work Conditions:

Office environment with frequent travel between local facilities. Ability to lift up to 50 lbs.