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Whitaker Networks Inc
Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on Ohio data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,358 / year median in Ohio
-2% projected decline
Job Description
Support Specialist Whitaker Networks Inc Fairlawn, OH Job Details Full-time 3 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Remote access software Remote desktop tools Network monitoring tools Automation tools Full Job Description Support Specialist Fairlawn, OH Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients. We are currently searching for a full-time Support Specialist to deliver high-quality technical support to our clients! What can we offer YOU? Competitive salary Benefits package that includes health, dental and vision insurance Paid time off and holidays 401(k) Opportunities for professional growth and development Friendly and collaborative work environment The right candidate will have: Associate or bachelor's degree in Information Technology, Computer Science, or related field Proven experience in a technical support role, preferably within an MSP environment Strong knowledge of computer systems, networking and troubleshooting methodologies Familiarity with RMM tools, Professional Services Automation software, and remote support technologies Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving skills and attention to detail Customer-focused with a commitment to providing high quality support Our Support Specialist will: Provide remote technical support to clients, addressing hardware, software, and network issues Monitor and manage client IT environments using remote monitoring and management (RMM) tools Respond to support tickets and service requests in a timely and professional manner Perform routine maintenance and updates on client systems to ensure optimal performance Troubleshoot and resolve complex technical issues, escalating to higher-level support when necessary Assist with the deployment and configuration of new hardware and software solutions Maintain detailed documentation of client environments, support activities, and issue resolutions Collaborate with other team members to develop and implement best practices for IT support Stay currently with industry trends, emerging technologies, and best practices in IT support and managed services Does this sound like the position for you? Apply with a current resume today! Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients.