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Creative Financial Staffing

Help Desk Specialist

Pay: $45,000–$47,000/yr

Posted: 4 weeks ago

Location: Huber Heights, OH (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/20/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,076 / year median in Ohio

-7% projected decline

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Job Description

Help Desk Specialist Onsite $45,000 – $47,000 The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.

Responsibilities:

Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity. Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals. Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems. Assist users with account management, password resets, and access issues. Document and track issues using a help desk ticketing system. Escalate complex issues to the appropriate support team or vendor when necessary. Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.

Qualifications :

Minimum 1 year of experience in IT help desk or desktop support roles. CompTIA A+ and CompTIA Security+ Preferred! Proven experience in troubleshooting hardware and software issues. Proficient in using Office 365 applications and Windows operating systems. Excellent communication and customer service skills. Knowledge of IT best practices, policies, and procedures. Familiarity with remote support tools and technologies. EB-1869978269