IT Support Intern

Employer Name:

• Tech Dynamix
  

Employer Address:

• 1924 Mentor Avenue, Painesville, OH 44077 (Lake County) and 156 N Main St, Suite #1, Hudson, OH 44236 (Summit County)
  

Name of Contact:

• Jay Baruffa, President
  

Phone/Email:

• 440.

210.1362 (Lake County) / 234.284.2610 (Summit County) / Job Title of Position in

Posting:

• IT Support Intern
  

Starting Date:

• Immediately / flexible
  

Full/Part-Time:

• Part-Time
  

Job Duties:

• This entry-level internship introduces you to IT operations through hands-on work with Tech Dynamix's Technical Support team. Interns do real work from day one
• staging equipment, handling tickets, and learning industry practices
• while working alongside experienced technicians who mentor from their own experience learning the trade.

Key responsibilities:

• Configure and stage workstations and laptops for technician deployment
• Maintain asset inventory through tagging, serial number recording, and documentation updates
• Process password resets, account unlocks, and basic Microsoft 365 administrative tasks under supervision
• Answer and triage incoming support tickets
• Perform bench work including memory swaps, drive replacements, and equipment testing
• Securely wipe and prepare retired equipment to protect client data
• Accompany technicians on client site visits to observe real-world application
• Document learned procedures for future reference
• Write ticket notes following professional standards
  

Job Requirements:

• Required:
• Demonstrable interest in IT (home lab, coursework, self-built machines)
• Current enrollment in or recent completion of an IT/computer program (high school, community college, university, bootcamp, or equivalent self-teaching)
• Working knowledge of Windows operating systems
• Ability to learn unfamiliar software quickly
• Reliable attendance and punctuality
• Professional communication skills in person and by phone
• On-site availability at our Painesville or Hudson locations
• Legal work authorization in the United States without sponsorship

Preferred:

• CompTIA A+ certification (earned or in progress)
• Customer service experience (retail, food service, etc.)
• Networking fundamentals knowledge
• Valid driver's license and reliable transportation
  

Compensation/Benefits:

• $15.

00 to $18.00 an hour

Benefits:

• Group medical insurance (company covers 50% of premiums)
• Direct Primary Care membership
• 401(k) matching (100% of first 3%, then 50% of next 2%)
• Paid time off accruing each pay period
• Ten paid holidays annually
• Weekly direct deposit payroll
• Flexible scheduling within 8 a.m
• 6 p.m. window
• Certification and training support
• Three days paid bereavement leave for immediate family
• Mileage and expense reimbursement
• Donation matching program
• Referral program bonuses
  Special Notes/Additional Information
• Flexible scheduling: part-time around your class schedule during the semester, or full-time during the summer.

On-site at Painesville or Hudson, Ohio.

Career pathway:

Interns who demonstrate reliability and curiosity receive priority consideration for IT Support Technician I positions.

How to apply:

Submit a resume and a brief explanation of your interest via the online form at https://techdynamix.com/careers/it-support-intern/

• no account creation or lengthy application required.

You may also email .