Find & Apply For Computer Support Specialist Jobs in Jefferson, Ohio

IT Support Technician

Employer Name:

• Tech Dynamix

Employer Address:

• 1924 Mentor Avenue, Painesville, OH 44077 (Lake County) and 156 N Main St, Suite #1, Hudson, OH 44236 (Summit County)

Name of Contact:

• Jay Baruffa, President

Phone/Email:

• 440.

210.1362 (Lake County) / 234.284.2610 (Summit County) / Job Title of Position in

Posting:

• IT Support Technician I

Starting Date:

• Immediately / flexible

Full/Part-Time:

• Full-Time

Job Duties:

• The IT Support Technician I is the first person a client reaches when their technology stops working.

You'll handle Windows desktop support, Microsoft 365 administration, and equipment deployment for small and mid-sized businesses across Northeast Ohio, reporting to the Service Delivery Manager.

Key responsibilities:

• Field client support requests via phone, email, and ticketing system
• Troubleshoot Windows desktop/laptop issues and Microsoft 365 problems
• Deploy and configure workstations and mobile devices
• Support network hardware and peripherals at client sites
• Escalate complex issues with clear, documented notes
• Maintain accurate ticket documentation
• Travel to client sites across multiple counties as scheduled

Job Requirements:

• Required:

• One year of professional IT support experience (or equivalent combined education, internship, and hands-on experience)
• Proficiency troubleshooting Windows 10/11
• Microsoft 365 administration knowledge
• Understanding of networking fundamentals
• Ability to explain a technical problem clearly to a business owner who never wanted to learn about it
• Valid driver's license with a clean record
• Legal work authorization in the United States
• On-site availability at our Painesville or Hudson office

Preferred:

• CompTIA A+, Network+, or Microsoft certifications
• Managed service provider (MSP) experience
• Familiarity with a professional services automation (PSA) platform
• Experience with remote monitoring and management (RMM) tools
• Active Directory and Entra ID administration

Compensation/Benefits:

• $40,000 to $50,000 annually plus paid overtime (full-time, non-exempt)

Benefits:

• Group medical insurance (company pays 50% of the employee premium; dependent options available)
• Direct Primary Care membership
• 401(k) matching (100% of first 3%, then 50% of next 2%)
• Paid time off accruing each pay period (up to 80 hours rollover)
• Ten paid holidays annually
• Weekly direct deposit payroll
• Flexible scheduling within 8 a.m
• 6 p.m. window
• Employer-paid certifications and training
• Paid bereavement leave
• Mileage reimbursement
• Donation matching program
• Referral program bonuses Special Notes/Additional Information

•

Schedule:

eight hours within an 8:00 a.m. to 6:00 p.m. window with a one-hour lunch (eight-to-five and nine-to-six are both normal). On-site at Painesville or Hudson, Ohio, with travel to client sites.

How to apply:

Submit a resume and a brief statement about your interest in the role via the online form at https://techdynamix.com/careers/it-support-technician/

• no account creation or lengthy application required.

You may also email .