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AC
Ashtabula County Technical and Career Campus
IT Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Ohio data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,358 / year median in Ohio
-2% projected decline
Job Description
IT Support Technician
Employer Name:
- Tech Dynamix
Employer Address:
- 1924 Mentor Avenue, Painesville, OH 44077 (Lake County) and 156 N Main St, Suite #1, Hudson, OH 44236 (Summit County)
Name of Contact:
- Jay Baruffa, President
Phone/Email:
- 440.
Posting:
- IT Support Technician I
Starting Date:
- Immediately / flexible
Full/Part-Time:
- Full-Time
Job Duties:
- The IT Support Technician I is the first person a client reaches when their technology stops working.
Key responsibilities:
- Field client support requests via phone, email, and ticketing system
- Troubleshoot Windows desktop/laptop issues and Microsoft 365 problems
- Deploy and configure workstations and mobile devices
- Support network hardware and peripherals at client sites
- Escalate complex issues with clear, documented notes
- Maintain accurate ticket documentation
- Travel to client sites across multiple counties as scheduled
Job Requirements:
Required:
- One year of professional IT support experience (or equivalent combined education, internship, and hands-on experience)
- Proficiency troubleshooting Windows 10/11
- Microsoft 365 administration knowledge
- Understanding of networking fundamentals
- Ability to explain a technical problem clearly to a business owner who never wanted to learn about it
- Valid driver's license with a clean record
- Legal work authorization in the United States
- On-site availability at our Painesville or Hudson office
Preferred:
- CompTIA A+, Network+, or Microsoft certifications
- Managed service provider (MSP) experience
- Familiarity with a professional services automation (PSA) platform
- Experience with remote monitoring and management (RMM) tools
- Active Directory and Entra ID administration
Compensation/Benefits:
- $40,000 to $50,000 annually plus paid overtime (full-time, non-exempt)
Benefits:
- Group medical insurance (company pays 50% of the employee premium; dependent options available)
- Direct Primary Care membership
- 401(k) matching (100% of first 3%, then 50% of next 2%)
- Paid time off accruing each pay period (up to 80 hours rollover)
- Ten paid holidays annually
- Weekly direct deposit payroll
- Flexible scheduling within 8 a.m
- 6 p.m. window
- Employer-paid certifications and training
- Paid bereavement leave
- Mileage reimbursement
- Donation matching program
- Referral program bonuses Special Notes/Additional Information
Schedule:
eight hours within an 8:00 a.m. to 6:00 p.m. window with a one-hour lunch (eight-to-five and nine-to-six are both normal). On-site at Painesville or Hudson, Ohio, with travel to client sites.How to apply:
Submit a resume and a brief statement about your interest in the role via the online form at https://techdynamix.com/careers/it-support-technician/- no account creation or lengthy application required.