Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We're growing and looking for an IT Support Technician to join our team.

Pay:

$22-$30/hr, based on skills and experience

• Full-time

• In person (12 p.m.-9 p.m., with a one-hour lunch) (Mason, OH) What you'll do Provide Level 1-3 IT support for our clients, mostly remote from our Mason office with occasional on-site visits Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory / Entra ID Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs Configure and support firewalls, VPNs, switches and wireless networks Keep clear documentation of client environments, fixes and project work What we're looking for 2-5 years in IT support (MSP or help desk experience is a big plus) Solid computer and network troubleshooting skills Strong customer service and the ability to explain fixes in plain English Experience with tools like NinjaOne, ConnectWise Control (ScreenConnect), Veeam, SentinelOne, Huntress and a ticketing platform is a plus Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus Nice to have: camera systems and access control, structured cabling and conduit work, power tools and scissor lifts Requirements Valid driver's license, reliable vehicle and insurance Able to pass an FBI background check with fingerprinting Able to join our after-hours on-call rotation (about once every six weeks) Able to commute to Mason, OH Additional benefits and details

PTO:

2 weeks in your first year, 4 weeks after that Yearly performance-based bonus Financial planning assistance Paid training and certifications Benefits begin after 90 days of employment.

Pay:

$22.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Application Question(s): This is an on-site role in Mason, OH, from 12 p.m. to 9 p.m. with a one-hour lunch. Can you reliably commute and work this schedule? Please note any schedule restrictions. Can you participate in our after-hours on-call rotation, approximately once every six weeks? Please note any availability restrictions. How many years of hands-on IT support experience do you have? Briefly describe the Windows, Microsoft 365, Active Directory/Entra ID, or network support you have personally handled. MSP experience is helpful but not required. A client reports that they cannot access the internet. In 3-5 sentences, describe your first troubleshooting steps, how you would determine whether one user or the whole office is affected, and what you would communicate to the client. This role includes occasional visits to client sites. Do you have a valid driver's license and access to a reliable, insured vehicle for those visits?

Work Location:

In person