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SS
Stark State College (OH)
Help Desk Services - Student Worker- Federal Work Study
Entry-Level JobVerifiedNo experience needed
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Ohio data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,076 / year median in Ohio
-7% projected decline
Job Description
The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette. Other duties include dispersing help aids, and assisting help desk staff with projects as needed. The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC. Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications. Also, please include the hours you are available to work and a copy of your schedule. In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219. This is a federal work study student worker position. Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette. Assigning level 2 support to the appropriate IT group. This position is responsible for assisting users at the Help Desk counter and over the phone. Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed. The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC. Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus. Schedule is flexible and up to 20 hours per week.
We are seeking individuals with the following experience: Excellent communication and writing skills. Enrollment in an ET/IT program or previous IT experience is preferred. Experience with communication software and applications is preferred. Ability to work well with people. Strong telephone skills. Good grades are a plus.
Help Desk hours:
Monday-Thursday 7:30 a.m.- 9:00 p.m. Friday
- 7:30 a.m.
- 4:00 p.m. Saturday 8:00 a.m.
- 1:00 p.
We are seeking individuals with the following experience: Excellent communication and writing skills. Enrollment in an ET/IT program or previous IT experience is preferred. Experience with communication software and applications is preferred. Ability to work well with people. Strong telephone skills. Good grades are a plus.