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IT Support Analyst I
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Ohio data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,358 / year median in Ohio
-2% projected decline
Job Description
IT Support Analyst I Legacy Health Services - 3.0 Parma, OH Job Details Full-time 8 hours ago Benefits Travel reimbursement Mileage reimbursement Health insurance Paid time off Cell phone reimbursement Qualifications Customer communication Driver's License Full Job Description Parma, OH (On-Site) Travel Throughout Ohio Required CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and post-acute healthcare organizations. We are seeking a motivated IT Support Analyst I to provide exceptional technical support to healthcare clients throughout Ohio. This position requires regular travel to healthcare facilities across Ohio for onsite support, project implementations, and technology deployments. Candidates must possess a valid driver's license, reliable transportation, and the flexibility to travel extensively as needed to support our clients. Responsibilities Provide remote and onsite IT support to end users Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and ChromeOS devices Configure and deploy computers, user accounts, and peripherals Support healthcare-related clinical and business applications Document issues and resolutions within the ticketing system Assist with technology deployments, workstation replacements, and onboarding projects Participate in a rotating on-call schedule for after-hours support Qualifications 2+ years of IT Support or Help Desk experience Excellent customer service and communication skills Valid driver's license and reliable transportation Ability to travel regularly throughout Ohio Preferred Experience Microsoft Intune, Entra ID (Azure AD), Active Directory Remote support and ticketing systems Network troubleshooting Healthcare or skilled nursing environment What We Offer Competitive salary Health benefits Paid time off Professional development opportunities Exposure to modern Microsoft cloud technologies Supportive team environment IRS mileage reimbursement for business travel Monthly cell phone stipend Why Join CarePoint IT Services? At CarePoint, you'll work with a team that values integrity, teamwork, accountability, and service excellence. You'll gain hands-on experience supporting modern healthcare technology environments while building a rewarding career with a rapidly growing organization dedicated to making a difference in patient care. If you're a customer-focused IT professional who enjoys solving problems and helping others succeed, we'd love to hear from you. CarePoint IT Services is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.