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HM
HII Mission Technologies
Senior Desktop Support
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Ohio data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,358 / year median in Ohio
-2% projected decline
Job Description
Job Requirements patterson, OH Top Secret/SCI Polygraph Unspecified Career Level not specified $82,682
- $130,000
Job Description Requisition Number:
29977Required Travel:
0- 10%
Employment Type:
Full Time/Salaried/Exempt Anticipated Salary Range:
$82,682.00- $130,000.
Security Clearance:
TS/SCI Level of Experience:
Senior This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Leadership Mindset at HII- Mission Technologies Leadership at HII is a mindset, not a title.
- Commit to learning and supporting team success. Build Relationships
- Communicate openly, collaborate well, and build trust. Take Ownership
- Deliver on commitments and take pride in your work. Customer First
- Focus on the mission and those we serve. Shape the Future
- Bring ideas, curiosity, and continuous improvement. Act with Urgency
- Take initiative and follow through with purpose. These capabilities guide how all employees contribute to our shared success across Mission Technologies. Job Description HII
- Mission Technologies is looking for a qualified Senior Information Technology Specialist to primarily perform customer service and desktop support, with additional support to network engineering effort.
This job will:
Support all aspects ofAFLCMC/WB IT
systems management to include planning, design, acquisition, installation and set-up, testing, accreditation, fielding, support, and disposition of IT equipment, components, and software Plan, schedule, coordinate, install, update, and accomplish day-today administration for software and hardware on multiple classified networks Provide help desk support for all IT networks and communication systems for on-site and off-site personnel Essential Job Responsibilities Manage IT network equipment to include switches, routers, and both basic and advanced configurations of firewalls Configure and troubleshoot Video Teleconferencing and Voice over IP telephone systems Support analysis and testing to ensure equipment and software additions and upgrades compatible with existing infrastructure Optimize the function and performance of network hardware and software to ensure IT system availability, integrity, efficiency, and reliability Troubleshoot, identify network problems and develop, coordinate, and implement corrective actions Support tracking of network equipment and software technology obsolescence and help analyze and prepare trades for future maintenance and replacement in support of IT budget planning Will take classes on SharePoint. Support IT system back-up, data restoration, and disaster recovery Support basic maintenance for printers, scanners, monitors, and Keyboard Video Monitor (KVM) switches Support preparation of required network cyber (IA) documentation Support all tasks associated with IT operations and maintenance associated with network centric and global grid interoperability requirements, Clinger-Cohen reporting requirements, and other IT certification processes Support self-assessments using the MICT Minimum Qualifications 5 years relevant experience maintaining IT systems with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience. Active TS/SCI clearance Preferred Requirements Experience installing and configuring Linux operating systems in a mixed Linux/Windows environment Experience developing standardized procedures for account establishment, system maintenance, and system recovery Experience developing and implementing maintenance and upgrade procedures to minimize disruption of normal business functions of organization within the installation Knowledge of, and experience implementing, DoD and Air Force Technology regulations, services, and instructions to ensure communications and computer services are in compliance with applicable regulations and instructions Experience developing network Standard Operating Procedures and implementing audits, threat and vulnerability assessments, and applying security-related software tools to manage and control classified information systems Experience managing the configuration of classified information systems Experience with Multi-Level secure networks and automated cross-domain security solutions Experience uploading and downloading files across classified networks operating at different classification levels, and controlling and recording all incoming and outgoing digital media Experience resolving information systems security incidents. The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense- the data evolution
- by accelerating a breadth of national security solutions for government and commercial customers.
- it's an opportunity to build a new future.