Job Requirements Whitehall, OH Top Secret/SCI Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Duties Serves as senior Level I responder for issues affecting DLA's world-wide enterprise IT production capabilities, including networks, applications, hardware and information systems. Records incidents in a Problem Management Database, dispatches Level II/III technicians, and keeps DLA management and appropriate stakeholders apprised of incident status from start through identification of root cause and final resolution. Coordinates problem reporting and resolution with the subject matter experts within the enterprise as well as interfacing with DoD/DLA and Contractor personnel. Performs pro-active monitoring for performance and availability of underlying architectural layers (i.e. application, network, and server) to assure compliance with prescribed performance measures and/or availability. Serves as functional authority on one or more systems supporting the ITOC, including but not limited to e-Health, HP OpenView Network Node Manager, HP Business Service Management (BSM), Remedy, Checkpoint Firewall NG, and ArcSight. Prepares a variety of administrative reports and studies related to the DLA IT enterprise for management's evaluation and analysis of operations. Requirements Conditions of employment Must be a U.S. citizen

Tour of Duty:

Set Schedule Security Requirements:

Non-Critical Sensitive with Secret Access Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. Fair Labor Standards Act (FLSA):

Exempt Selective Service Requirement:

Males born after 12-31-59 must be registered or exempt from Selective Service.

Recruitment Incentives:

Not Authorized Bargaining Unit Status:

No Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities.

See https:

//www.tsa.gov/real-id for more information. This position and any future selections from this announcement may be used to fill various shifts located within DLA Information Operations, J6. This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis. Qualifications To qualify for an IT Specialist (CUSTSPT), your resume and supporting documentation must support: A.

Specialized Experience:

One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable specialized experience includes:

• Analyzes data and outputs collected by all sources to conduct root cause analysis and similar duties typically associated with impact management
• Researches current information technology marketing sources and recommends purchase of improved knowledge base tools and technologies.
• Performs proactive monitoring of network elements and applications, alarms and alerts to identify those components/elements that may lead to or already are causing degradation or loss of availability of critical IT services.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194). For Important General Applicant Information and Definitions go to:

Reemployed Annuitants:

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: Information for Veterans is available at: . As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY

Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal . Additional guidance on writing a federal resume can be found at: The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

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