Job Posting:

Proprietary Software Support Technician for

TRIAD GSI

Are you passionate about technology and helping users navigate complex software systems? We are seeking a Proprietary Software Support Technician to join our team. In this role, you will be responsible for providing technical assistance to clients using our proprietary software products.

Your primary tasks will include:

Troubleshooting :

Diagnosing and resolving software-related issues reported by users.

Documentation :

Creating and maintaining detailed documentation for common problems and solutions.

Customer Service :

Interacting with clients via phone, email, or chat to address inquiries and provide timely support.

Software Updates :

Assisting with software updates and patches.

Qualifications :

Strong problem-solving skills. Proficiency in software troubleshooting and debugging. Excellent communication and customer service abilities. Familiarity with proprietary software systems. High School diploma or equivalent. Must pass an Ohio background check. If you thrive in a dynamic environment and enjoy helping users succeed, we'd love to hear from you! and be part of our dedicated support team.

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan

Education:

High school or equivalent (Required)

Experience:

Technical support: 2 years (Preferred) Ability to

Commute:

Xenia, OH 45385 (Required) Ability to

Relocate:

Xenia, OH 45385: Relocate before starting work (Required)

Work Location:

In person