IT Support Technician#26-00363

Bartlesville, OK

Onsite Job Description Description:

•This position is Contract to Hire and

ONLY OPEN TO

Bartlesville, Oklahoma, NOT

OPEN TO REMOTE

•Position is onsite

•

PLEASE ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME

PRIMARY PURPOSE To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

ESSENTIAL

FUNCTIONS and

RESPONSIBILITIES

Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.

ADDITIONAL

FUNCTIONS and

RESPONSIBILITIES

Performs other duties as assigned. Supports the organization's quality program(s).

Requirements:

•This position is Contract to Hire and

ONLY OPEN TO

Bartlesville, Oklahoma, NOT

OPEN TO REMOTE

•PLEASE

ENSURE CITY/STATE OF CANDIDATE'S RESIDENCE IS LISTED ON RESUME

QUALIFICATIONS Education & LicensingBachelor's degree from an accredited college or university preferred.

Experience:

Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with

•propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge

Excellent customer service skills Proven understanding and knowledge of quality

Good knowledge of service center processes and procedures PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Good judgment and discretion skills

Ability to manage multiple projects and set priorities

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Ability to complete required number of monthly quality monitors

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

NOTE:

Credit check is mandatory.