Find & Apply For Computer Support Specialist Jobs in Bartlesville, Oklahoma

Job Overview We are a local, independent PC repair shop looking for a reliable, self-motivated Computer Repair Technician & Customer Service representative. This includes creating tickets from phone calls and taking care of walk in customers helpdesk issues. We also take care of break-fix workbench repair jobs. This is an ideal role for someone who loves solving hardware and software problems, enjoys talking to people, and thrives in an independent, shop environment.

Duties & Responsibilities Front Counter & Phones:

Greet walk-in customers, answer phone inquiries, intake devices, and clearly explain repair options and timelines.

Ticketing & Documentation:

Log incoming jobs into our ticketing system, keep detailed notes on repairs, and update customers on their order status.

PC Diagnostics & Repair:

Perform hardware and software repair on desktop and laptop computers (primarily Windows and macOS), including component replacement, virus removal, OS reinstalls, and data recovery.

Customer Communication:

Explain technical issues in plain, non-technical language and provide clear repair recommendations.

Shop Maintenance:

Help keep the shop floor, front counter, and workbench organized and clean. Qualifications Solid hands-on experience diagnosing and repairing PC hardware (desktops & laptops) and troubleshooting Windows/macOS issues. Friendly, clear, and professional communication skills for customer interactions in person and over the phone. Comfortable working with a ticketing system and keeping accurate records. Self-starter who can manage time efficiently without constant supervision. Prior experience in a PC repair shop or bench-tech setting is a strong plus.

Pay & Schedule Pay Structure:

Base + Productivity-based pay (earning potential up to $25.00/hour based on billable work and completed tickets).

Job Type:

[Full-Time or Part-Time] / In-Person at our shop location.

Pay:

$15.00 - $25.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Flexible schedule

Work Location:

In person