A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Bethany, OK Job Details Full-time 1 hour ago Benefits Disability insurance Health insurance Dental insurance Life insurance Qualifications High school diploma or GED Computer networking Data entry Productivity software Full Job Description Full Time / Hourly / Non-Exempt
WORK SCHEDULE
Monday through Friday 8:00 am to 5:00 pm
JOB SUMMARY
An IT Support Desktop Technician is responsible for delivering technical assistance to SNU students and SNU employees encountering computer-related issues. Key duties encompass installing and configuring computer hardware and software, providing both remote and onsite support, troubleshooting and resolving technical problems, and maintain comprehensive technical documentation. This role necessitates a robust understanding of computer networks, operating systems, and related technological concepts. Customer services and problems-solving skills are essential, as IT Support Desktop Technicians frequently need to convey technical information to individuals without a technical background.
RESPONSIBILITIES
Essential Functions:
Provide phone and desktop support, including hardware and software installation, configuration, and troubleshooting. Assist users with password management, printing, and email-related issues. Install applications and assign user permissions as required. Set up hardware and software for special events. Maintain proficiency in Windows and macOS operating systems. Demonstrate Working knowledge of Active Directory, Gmail, and Microsoft Office Research and troubleshoot software-related issues effectively. Communicate clearly and professionally across all levels and departments with the University. Foster and maintain positive interpersonal relationships. Work independently with minimal supervision. Deliver high-quality customer service. Perform additional duties as assigned
Required Qualifications:
Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment and be committed to the SNU mission to make Christlike disciples through higher education in a Christ centered community. As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination. High school graduate Minimum of two years of related work experience and/or relevant training Possess strong verbal and written communication skills Ability to prioritize multiple demands in fast paced work environment Typing and spelling competency Experience with various computer software applications Data entry experience
Preferred Qualifications:
Some college coursework Experience in higher education
Supervision Received:
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised:
May be responsible for the coordination of work assignments for student employees. Apply Online for this position at Southern Nazarene Careers Benefits Generous benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.
