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Tier 2/3 Technical Support Specialist
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Titan Professional Resources
Norman, OK (In Person)
$50,544 Salary, Full-Time
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Job Description
Tier 2/3 Technical Support Specialist Titan Professional Resources Norman, OK Job Details Full-time From $24.30 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Public Cloud Windows AWS IT monitoring tools CompTIA Network+ Technical writing Microsoft 365 support CompTIA Security+ Full Job Description We are seeking an experienced Technical Support Specialist (Tier 3) to join a growing organization in the OKC area. This role is ideal for a skilled IT professional who thrives in a fast-paced environment and enjoys solving complex technical challenges while supporting a stable and expanding infrastructure. Key Responsibilities Resolve escalated technical issues and support complex infrastructure environments Perform root cause analysis and implement long-term solutions Manage and support Windows Server, Active Directory, Microsoft 365, and virtualization platforms (e.g., Hyper-V) Configure and maintain network infrastructure, including firewalls, switches, and VPNs Assist with onboarding new clients and deploying IT solutions Document technical procedures, solutions, and best practices Collaborate with vendors and third-party providers to resolve issues Participate in an on-call rotation and respond to critical after-hours incidents Mentor junior team members and contribute to internal knowledge sharing Qualifications Proven experience in IT support and infrastructure management Experience with Microsoft 365 cloud services (Entra, Purview) and platforms such as Azure or AWS Strong knowledge of networking concepts (TCP/IP, VLANs, VPNs, firewalls) Experience with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne) Excellent troubleshooting, communication, and customer service skills Relevant certifications (CompTIA Network+, Security+, Microsoft) are a plus #Ind1