Responsibilities:

Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner.
Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices.
Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs.
Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions.
Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems.
Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks.
Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows.
Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed. Requirements
At least 1 year of experience in desktop support, help desk, service desk, or another end-user facing IT support position.
Working knowledge of Windows environments, office productivity tools, remote support utilities, and service ticket management.
Experience with Active Directory and enterprise desktop administration tools, along with familiarity with endpoint security technologies.
Solid understanding of troubleshooting methods for computers, mobile devices, and common hardware and software issues.
Basic knowledge of network fundamentals, including protocols, connectivity, and issue isolation techniques.
Strong verbal and written communication skills with a detail-oriented, customer-focused approach.
Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand support setting.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; CompTIA A+ and networking experience are preferred.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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