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Robert Half

Help Desk/Desktop Support Analyst

Pay: Not specified

Posted: 3 weeks ago

Location: Ponca City, OK (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/7/2026

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Based on Oklahoma data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,350 / year median in Oklahoma

-17% projected decline

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Job Description

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!

Responsibilities:

Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues
Troubleshoot hardware, software, Microsoft 365, login, and account-access problems
Set up and deploy computers, peripherals, and mobile devices
Manage help desk tickets and document support activity
Assist with employee onboarding, including equipment setup and user access
Escalate more complex issues to senior IT staff