A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Bend, OR Job Details Full-time $25 an hour 21 hours ago Qualifications Desktop computer repair Non-technical user support Google Sheets Google Docs Microsoft Outlook Technical support via phone Phone communication Account troubleshooting Word embeddings Hardware maintenance Equipment troubleshooting Windows Incident Escalation Printer (troubleshooting support) Desktop (troubleshooting support) Gmail Hardware diagnostics Escalation handling Google Slides Communication skills Peripheral hardware support Entry level Client interaction via phone calls Full Job Description Service Desk Analyst Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support team. This is an excellent opportunity for someone with early-career IT support experience who wants to strengthen their technical skills while working in a collaborative, service-driven environment. What You'll Do Provide responsive technical support to end users by phone and other support channels. Troubleshoot password resets, login problems, and account-access issues. Diagnose and resolve basic hardware and peripheral problems involving keyboards, mice, monitors, printers, and related equipment. Assist users with Windows-based troubleshooting and common desktop-support issues. Deliver professional, friendly, and efficient customer service while documenting and resolving technical concerns. Escalate more complex issues when appropriate. What We're Looking For At least 1 year of customer service, help desk, or technical support experience . Strong verbal communication and phone-support skills. Hands-on experience troubleshooting PCs and common peripherals. Familiarity with Windows environments and desktop technical support. Experience with Google Workspace , including Gmail, Docs, Sheets, and Slides. Working knowledge of Microsoft Office , including Excel, Word, PowerPoint, and Outlook. Energetic, dependable, and service-oriented approach to supporting users. Ability to communicate technical information clearly to non-technical users. Schedule Various shifts are available Monday through Saturday , with schedules ranging between 5:00 AM and 9:00 PM . This is a great opportunity to build your IT support career, gain enterprise-level experience, and become part of a team focused on delivering an outstanding end-user experience.
