A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
IT Support Specialist Looking Glass Community Services•3.2 Eugene, OR Job Details Full-time From $55,000 a year 18 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications On-site technical support Safety protocol adherence De-escalation techniques Incident Escalation Practical assistance for crisis intervention 1 year Escalation handling Entry level Full Job Description Looking Glass is Hiring a Tier 1 IT Support Specialist to Join Our Agency!
OVERVIEW OF RESPONSIBILITIES
: The Tier 1 Support Specialist provides front-line technical support for the agency in a Monday•Friday, 9:00 AM to 5:00 PM position. Approximately half of scheduled time is spent on-site supporting Looking Glass's 24-Hour Programs, with a focus on the Regional Crisis Centers (RCC East and RCC West), and also including PEER and New Roads/Station 7. The remaining half of scheduled time is spent on agency-wide projects and roaming support. This position serves as the first point of contact for IT support needs and manages routine technical issues while escalating more complex problems to appropriate team members.
ESSENTIAL QUALIFICATIONS
Experience:
One year experience in technical support or help desk environment, or any combination of training and experience that provides the required knowledge and skills
Availability:
Monday•Friday 9:00 AM•5:00 PM CompensationBenefits In order to hire and retain employees who truly share our mission to "build a better future for youth, adults, and families", we offer competitive benefits, compensation, a generous PTO accrual rate, and a positive work culture.
Salary:
$55k/year The benefits package includes medical, dental, vision, 401(k) options, and more! Paid Time Off (PTO) accrual rate starts at 18.01 hours per month, equivalent to 5.4 weeks/year in the first year of employment. PTO accrual rate increases with tenure at the agency. Paid in-depth training to ensure a successful transition into the agency and position. Our workforce and clientele represent a diverse set of people from all walks of life. As such, we are committed to fostering, cultivating, and preserving a culture of diversity and inclusion in the agency. All staff must embody and represent these, and other, Looking Glass agency values. Looking Glass Community Services has provided crucial services to Lane County youth and families since 1970!
IMPORTANT
•WORK
ENVIRONMENT NOTICE
This position provides on-site technical support at Looking Glass's 24-Hour Programs•including RCC East, RCC West, PEER, and New Roads/Station 7•which deliver residential, shelter, and crisis-based services to youth and young adults experiencing behavioral, mental health, or housing crises. Employees in this role should expect to work in environments where clients may, at times, display escalated, unpredictable, or aggressive behavior, including physical aggression. Staff are expected to follow agency safety and de-escalation protocols, maintain situational awareness, and coordinate closely with clinical and direct-care staff, particularly during crisis situations.
