Help Desk Supervisor NOSHEN Bethlehem, PA Job Details Full-time 15 hours ago Qualifications Inventory management systems (technically supported) HR systems (technically supported) Customer relationship management (CRM) systems (technically supported) Payroll systems (technically supported) Accounting systems (technically supported)

Full Job Description Help Desk Representative Organization:

Noshen.org Job Summary The Help Desk Representative provides technical assistance and customer support by responding to inquiries, troubleshooting technical issues, and helping users resolve hardware, software, and system-related problems. The ideal candidate has strong communication skills, a customer-focused attitude, and the ability to resolve issues efficiently while maintaining accurate support records. Key Responsibilities Respond to help desk requests through email, phone, chat, or the organization's support system. Troubleshoot basic computer, software, login, and connectivity issues. Assist users with account access, password resets, and software applications. Document support requests, solutions, and follow-up actions in the ticketing system. Escalate complex technical issues to the appropriate IT personnel. Provide clear instructions and guidance to users experiencing technical difficulties. Monitor unresolved tickets and follow up to ensure timely resolution. Maintain confidentiality and follow established data security procedures. Qualifications Strong written and verbal communication skills. Basic knowledge of computers, operating systems, software applications, and internet connectivity. Excellent problem-solving, organizational, and time-management skills. Ability to handle multiple requests professionally. Customer service or technical support experience is an advantage. Ability to work independently and collaborate with a team. Technical Skills Familiarity with help desk ticketing systems, Microsoft 365, Google Workspace, remote support tools, and basic network troubleshooting is beneficial. Work Environment The Help Desk Representative supports users by providing timely, professional, and solution-oriented technical assistance while contributing to the organization's day-to-day operations.

Work Location:

In person