Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TC
Tata Consultancy Services Limited
EUC Administrator
Career Insights for Technical Support Manager / Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$72,696 / year median in Pennsylvania
-14% projected decline
Job Description
Must Have Technical/Functional Skills Core EUC Support Skills
- Windows 10/11 troubleshooting
- Hardware & software issue resolution
- Active Directory (user management, group policies)
- Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control) Remote Access & Connectivity
- Remote Desktop Protocol (RDP)
- Citrix / VMware Horizon (VDI environments)
- VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.) Hardware & Peripherals
- Printer troubleshooting (network printers, drivers, spooler services)
- Laptop/Desktop imaging and support Application & Productivity Tools
- Microsoft Office 365 troubleshooting
- Microsoft Teams, OneDrive, SharePoint support
- Email troubleshooting (Exchange / Outlook issues) Soft IMAC (Install, Move, Add, Change)
- Application deployment & remediation
- Software packaging basics
- Patch management support Endpoint Management Tools
- SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge
- Microsoft Intune - Device & application management
- Group Policy (GPO) Roles & Responsibilities
- Provide L2/L3 technical support for end-user computing environments.
- Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
- Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
- Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
- Perform VPN troubleshooting (connectivity, authentication, latency issues).
- Handle Application Remediation (Soft IMAC activities): o Software installations, upgrades, patching o Application compatibility fixes o Packaging and deployment support
- Manage incident, service request, and problem tickets within SLA timelines.
- Perform root cause analysis (RCA) for recurring issues.
- Support device configuration and endpoint management.
- Collaborate with IT infrastructure teams for escalations and service improvements.
- Maintain knowledge base and documentation for known issues. Generic Managerial Skills, If any
- Strong troubleshooting & analytical skills
- Customer-centric mindset
- Ability to manage multiple priorities
- Excellent communication skills