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Tata Consultancy Services

Service Desk Engineer

Pay: $62,500/yr

Posted: 05/29/2026

Location: Blue Bell, PA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/11/2026

Career Insights for Help Desk Technician / Analyst

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Scorecard

Based on Pennsylvania data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,796 / year median in Pennsylvania

-11% projected decline

Explore Career

Job Description

Must Have Technical/Functional Skills ServiceDesk E2 ,

ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging:

Receive, log, and categorize incidents and service requests.

First-Level Support:

Provide initial troubleshooting and resolution using knowledge base.

User Assistance:

Support users with common issues (password reset, access, basic IT issues).

Escalation:

Identify unresolved issues and escalate to L2/L3 as per

SLA. SLA

Adherence:

Ensure timely response and resolution within agreed SLAs.

Documentation:

Update tickets with accurate actions and resolution details.

Communication:

Keep users informed on status and closure. Generic Managerial Skills, If any

Understand SLA's and KPI's Base Salary Range :

$55,000 to $70,000

Per Annum TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #

LI-KUMARAN

Location Blue Bell, PA Job Function

TECHNOLOGY

Role Engineer Job Id 414709 Desired Skills Service Desk Salary Range $55,000-$70,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE