Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details
Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Tata Consultancy Services Limited

Service Desk Lead

Pay: $62,500/yr
Posted: 6 weeks ago
Location: 2 locations (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/15/2026

Choose a Location

This role is available in multiple locations. Pick one to apply.

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Pennsylvania data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,796 / year median in Pennsylvania

-11% projected decline

Explore Career

Job Description

Must Have Technical/Functional Skills ServiceDesk E2 ,
ITIL, Windows, MAC, Networking Roles & Responsibilities Ticket Logging:
Receive, log, and categorize incidents and service requests.
First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.
User Assistance:
Support users with common issues (password reset, access, basic IT issues).
Escalation:
Identify unresolved issues and escalate to L2/L3 as per
SLA. SLA
Adherence:
Ensure timely response and resolution within agreed SLAs.
Documentation:
Update tickets with accurate actions and resolution details.
Communication:
Keep users informed on status and closure. Generic Managerial Skills, If any
Understand SLA's and KPI's Base Salary Range :
$55,000 to $70,000
Per Annum TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.