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American business solutions inc

Help Desk Technician

Pay: $20–$23/hr

Posted: 2 weeks ago

Location: Bridgeville, PA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

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Based on Pennsylvania data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,796 / year median in Pennsylvania

-11% projected decline

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Job Description

Help Desk Technician American business solutions inc Bridgeville, PA Job Details Contract $20

$23 an hour 5 hours ago Qualifications Desktop computer repair Laptop (troubleshooting support) LAN Printer (troubleshooting support) Software installation Driver's License Computer hardware Desktop (troubleshooting support) Office equipment installation Customer relationship management (CRM) systems (technically supported) Customer support ticket management WAN Technical customer support for office equipment Desktop administration Peripheral hardware support Ticketing system technical support Full Job Description Hello This Sheetal from ABSI urgently looking for It help desk support for Bridgeville, PA location Fully Onsite role if you are available for this role please let me know asap

JOB DESCRIPTION

Essential Responsibilities:

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills and Experience:

Required:

Valid Driver's License Required:

3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment

Required:

3+ years experience installing and supporting laptops/docking stations

Required:

3+ years experience installing and supporting multifunction print devices

Required:

3+ years experience with Remedy or similar ticketing system Sheetal Agarwal American Business Solutions Inc 8850 Whitney Drive Lewis Center, OH 43035

Cell :

614-541-3190

Work :

614-888-2227 Ext. 4692

Fax:

888-699-8866 Mail to:

Pay:

$20.00

$23.

00 per hour

Work Location:

In person