Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Easton, Maine. In this role, you will provide Tier II support, addressing complex technical issues and ensuring smooth operations across hardware, software, and network systems. This is a long-term contract position ideal for someone with strong troubleshooting skills and a passion for delivering exceptional service.

Responsibilities:

• Diagnose and resolve advanced hardware and software issues on desktops, laptops, mobile devices, printers, and peripherals.
• Configure and maintain Windows and macOS environments, including patch management and application deployment.
• Investigate and troubleshoot problems related to Active Directory, Office 365, network connectivity, and endpoint security tools.
• Manage support tickets, document resolutions, and maintain detailed technical records.
• Handle onboarding and offboarding tasks, including device provisioning, imaging, and access configuration.
• Collaborate with Tier I support and other teams to ensure efficient escalation and knowledge-sharing processes.
• Participate in system upgrades, hardware rollouts, and software implementations to enhance organizational efficiency.
• Provide proactive support to optimize system performance and minimize downtime.