Job Overview We are seeking a highly skilled and proactive Desktop Support Technician to join our IT support team. This role is essential in maintaining the organization's technology infrastructure by providing comprehensive technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless operation of computer systems across the organization. The ideal candidate will possess strong technical proficiency, excellent communication skills, and a customer-focused approach to problem-solving. This position offers an opportunity to contribute significantly to the efficiency and productivity of our operations through expert technical assistance. Responsibilities Provide first-line technical support to users for hardware, software, and network issues via help desk tickets, phone, or in-person interactions. Install, configure, and maintain desktop computers, laptops, peripherals, and other hardware components. Troubleshoot operating system issues across Windows, macOS, and other platforms; perform software diagnostics and resolve compatibility problems. Manage user accounts and permissions within Active Directory; assist with account provisioning and password resets. Support system administration tasks including Windows Server management, system updates, and security configurations. Maintain hardware inventory records; perform hardware maintenance and upgrades as needed. Assist with network connectivity issues such as VPN access, wired/wireless connections, and computer networking troubleshooting. Utilize IT support tools such as BMC Remedy for ticket tracking and issue resolution documentation. Collaborate with team members to escalate complex issues appropriately; document solutions for future reference. Contribute to ongoing improvements in IT infrastructure stability and user experience. Skills Proficiency in Microsoft Office Suite applications and general computer management tools. Strong technical support skills with experience troubleshooting hardware, software, and network problems. Experience with hardware maintenance, repair, and hardware support procedures. Familiarity with software troubleshooting techniques across various platforms. Ability to manage Active Directory environments effectively for user account management. Understanding of computer networking concepts such as VPN configurations and network troubleshooting. Experience with Windows Server administration and IT infrastructure management. Excellent communication skills to clearly convey technical information to non-technical users. Multi-platform support experience (Windows, iOS, Android, Linux) Microsoft certifications (MD-100/101, AZ-900) preferred Experience with endpoint management, security tools, AV systems, or data center/IDF environments a plus This role is integral to ensuring optimal performance of our IT environment while supporting end-users with professionalism and expertise. We welcome candidates who are eager to develop their skills further within a dynamic team dedicated to technological excellence.

Pay:

$28.00 - $32.00 per hour

Work Location:

In person