Find & Apply For Computer Support Specialist Jobs in Fort Washington, Pennsylvania

We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.

Responsibilities:

• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.
• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.
• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.
• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.
• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.
• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.
• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.
• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
• Prior experience in a Level 1 help desk, desktop support, or similar end-user support position.
• Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
• Familiarity with Active Directory for basic user account support tasks such as password resets and account maintenance.
• Experience using a ticketing platform or service desk system to track, update, and close support requests.
• Strong foundational troubleshooting skills across hardware, software, and user access issues.
• Ability to support both in-person and remote users with clear communication and a customer-focused approach.
• Background in Microsoft-centric desktop environments is required; experience in Dell device ecosystems is helpful.
• Exposure to organizations in industrial, mechanical, or similar operational settings is a plus, and familiarity with Tridium is beneficial but not required.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Create a Job Alert Email me about new L1 Help Desk Technician jobs in Fort Washington, PA Related Jobs Search more jobs Browse Jobs Contract Talent Full-Time Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Invoice Job Directory Salary Guide Time Reports Create a Job Alert Contact Us About Robert Half Leadership Careers With Us Locations Investor Center Press Supplier Relations Fraud Alert Government Notice Privacy Notice Terms of Use Robert Half Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Do Not Sell or Share My Personal Information