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RH
Robert Half
Desktop Support Analyst
Career Insights for Technical Support Engineer / Analyst
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Based on Pennsylvania data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,031 / year median in Pennsylvania
-7% projected decline
Job Description
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction.
Responsibilities:
- Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues
- Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas
- Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns
- Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use
- Address PC desktop and workstation problems involving hardware, software, connectivity, and user access
- Document reported incidents, track resolutions, and escalate more complex problems when necessary
- Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge