Help Desk Analyst - HDA#001

Job Title:

Help Desk Analyst (Tier 1)

Location:

Frackville, PA Work Schedule:

100%

Onsite Contract Duration:

3 Months (Potential for Extension) Position Overview Navitas Partners, LLC is seeking a dependable and customer-oriented Help Desk Analyst to join a dynamic, high-volume service desk environment. As the first point of contact for end users, you will provide timely and effective technical support, primarily via phone, ensuring a seamless user experience. This role is well-suited for individuals who excel in troubleshooting, communication, and delivering exceptional customer service. Key Responsibilities Deliver first-level technical support for hardware, software, and system-related issues Troubleshoot and resolve user concerns efficiently in a phone-based support environment Assist both technical and non-technical users with IT-related inquiries Guide users through step-by-step troubleshooting and issue resolution Create, update, and escalate service tickets to Tier 2 support teams or vendors as required Manage user accounts, including password resets and access requests using Active Directory Accurately document all interactions, resolutions, and follow-ups in ticketing systems Coordinate with third-party vendors for hardware repairs and service requests Maintain and update internal documentation and knowledge base resources Ensure consistent delivery of high-quality customer service aligned with organizational standards Required Qualifications Minimum of 1 year of experience in a Help Desk or IT Support role (hardware/software support) Hands-on experience with ticketing or call tracking systems Basic knowledge of Active Directory, including user and group management Strong understanding of Microsoft Windows operating systems Experience supporting Microsoft Office 365 (e.g., permissions, calendar sharing, delegation) Ability to clearly communicate technical concepts to non-technical users Strong troubleshooting, analytical, and problem-solving skills Excellent verbal and written communication skills Strong organizational and time management abilities Self-motivated with a customer-first mindset Associate degree in Information Technology or a related field (or equivalent experience) For more details reach at resumes@navitassols.com

About Navitas Partners, LLC:

It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.