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DD
Diamond Drugs, Inc.
Systems Technician II
Career Insights for Systems Support Specialist
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Scorecard
Based on Pennsylvania data
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What they do
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
$77,274 / year median in Pennsylvania
-3% projected decline
Job Description
The Systems Technician II (Tier 2) performs general IT/Helpdesk operations on a day-to-day basis.
Second/Evening Shift Position Responsibilities and Duties:
1. All Prior tier duties 2. Creating external CIPS/Cirix Accounts. 3. Getting information needed to get PO's created. 4. Advanced repair of Printers (paper and Label) 5. Setting up print queues on server. 6. Working directly with admins on projects and testing phase 7. Working directly with executives and Sr staff. 8. Site support for nursing homes (laptop build outs, escalated issues). 9. Maintaining images for deployment of thin clients / workstations. 10. SPOC for specific systems. 11. Support Intern and Level 1 techsQualifications:
Education:
- Graduate of accredited high school
- Post secondary training in computer systems preferred but not required
Experience/Knowledge:
- Minimum three years experience in IT field
- Experience in computer hardware setup and installation.
- Ability to communicate both verbally and in writing
- Ability to handle multiple tasks at once
- Valid PA driver's license required
- Detail oriented
- Reliability and honesty