Information Technology Support

About APR Supply Co. APR Supply Co. is a premier full-service distributor of plumbing, HVAC, PVF, and hydronic supplies, with over 40 locations across Pennsylvania, New Jersey, Delaware, and Maryland. With a strong foundation built over the past century, we are committed to delivering exceptional service, innovative solutions, and reliable support to both our customers and employees. Technology plays a critical role in supporting our operations—from warehouse logistics to branch connectivity—and our IT team is at the center of keeping everything running smoothly. We are seeking a hands-on, service-oriented IT Support professional to join our team. This role is essential in ensuring our employees across all locations have reliable, efficient, and well-supported technology to do their jobs effectively. If you enjoy troubleshooting, working directly with users, and being part of a fast-paced, operationally driven environment, this role is for you. About the Role As an IT Support team member at APR Supply Co., you will provide day-to-day technical support across the organization, helping maintain and troubleshoot hardware, software, and network systems. This is a highly hands-on role that spans end-user support, warehouse technology, network basics, and field support across branch locations. You will play a key role in keeping our systems operational, supporting both office and warehouse environments, and ensuring minimal disruption to business operations. What You'll Do Provide responsive technical support by monitoring and managing incoming requests across company communication channels Troubleshoot and resolve issues related to PCs, servers, mobile devices, and various software applications Configure, deploy, and support hardware including: IP-connected laser and label printers Wireless access points RF scanners (RF guns) IoT devices used in warehouse operations Support basic network infrastructure, including: Running and terminating CAT5/6 cabling Assisting with setup and maintenance of modems, routers, and switches Troubleshooting connectivity issues in warehouse and branch environments Assist with basic support and troubleshooting of the company's ERP system Travel to branch locations as needed to provide on-site support, assist with new branch setups, and ensure proper IT infrastructure deployment (overnight travel may be required) Manage and maintain IT hardware inventory, ensuring appropriate stock levels for deployment and replacement Image, configure, deploy, and replace PCs and related equipment as needed Create, update, and maintain clear IT documentation, including step-by-step guides and knowledge base articles Support continuous improvement by identifying recurring issues and recommending solutions Perform other duties as assigned to support business and IT operations Required for Success Associate's degree in Information Technology or equivalent hands-on experience (minimum 2 years in IT support) A+ Certification (required) Strong working knowledge of: Windows 10/11 setup and configuration PC hardware troubleshooting and repair Printer installation and configuration Basic IP networking concepts Experience with Microsoft 365 applications and general business software Familiarity with ERP systems (experience with Eclipse is a plus) Strong analytical and problem-solving skills with attention to detail Excellent communication skills with the ability to support users patiently and effectively Highly organized, self-motivated, and able to manage tasks independently Ability to follow through on assignments and prioritize in a fast-paced environment Work Environment & Physical Requirements Ability to lift and move IT equipment (computers, printers, network devices) Comfortable working in both office and warehouse environments Ability to travel to branch locations as needed, including occasional overnight stays May involve standing, walking, bending, and working with cabling or equipment installations Why Join APR Supply Co.?

Be Hands-On:

Work directly with technology that keeps the business running every day

Variety of Work:

Support everything from office users to warehouse systems and new branch setups

Growth Opportunity:

Expand your technical skills across infrastructure, hardware, and systems

Team Impact:

Play a critical role in supporting employees across all locations

Stable & Growing Company:

Join a respected, long-standing organization that continues to evolve