Full-time | 8:30 AM - 5:00 PM Minimal weekend commitment required as part of an on-call rotation High school diploma or equivalent required. Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Minimum of three (3) years of progressive IT support experience in a business, healthcare, senior living, or enterprise environment preferred. Demonstrated experience supporting Microsoft Windows, Microsoft 365, Active Directory, and Microsoft Entra ID environments. Working knowledge of networking fundamentals, endpoint management technologies, cybersecurity best practices, and IT operational processes. Strong troubleshooting, problem-solving, communication, organizational, and customer service skills, with the ability to manage multiple priorities and work effectively with staff and residents. Serve as the primary point of contact for staff and residents seeking technical assistance through phone, email, ticketing systems, remote support tools, and in-person support. Respond to and resolve Tier 1 support requests involving hardware, software, printers, mobile devices, Microsoft 365 applications, telecommunications systems, and business applications while delivering exceptional customer service. Serve as a Tier 2 escalation resource by performing advanced troubleshooting, root cause analysis, and resolution of complex staff and resident technology issues that extend beyond standard support procedures. Install, configure, maintain, upgrade, and troubleshoot desktop computers, laptops, mobile devices, software applications, peripherals, and related technology equipment. Administer and support Microsoft 365 services, including Exchange Online, Teams, and related cloud technologies. Support configuration, maintenance, troubleshooting, and adoption of Microsoft 365 services across the organization. Medical, Dental, and Vision Insurance 401(k) Retirement Plan with company match Tuition Reimbursement, Scholarship, and Advancement Programs Paid Time Off Company-paid Life Insurance Access to our Wellness Center and Pool at no charge $500 Unlimited Employee Referral Bonus!