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Elite Tech Support LLC

IT Support Technician / Field Service Technician

Pay: Not specified

Posted: 6 weeks ago

Location: New Holland, PA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/14/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Pennsylvania data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$58,031 / year median in Pennsylvania

-7% projected decline

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Job Description

We are seeking a highly skilled and customer-oriented IT Support / Field Service Technician to join our team. You will be responsible for resolving hardware, software, and network issues. The ideal candidate thrives in a fast-paced environment, excels at troubleshooting, and provides exceptional face-to-face support to our clients.

Responsibilities On-Site Support:

Travel to various client sites to install, configure, and repair desktops, laptops, printers, and network peripherals.

Remote Support:

Diagnose and resolve technical problems remotely using helpdesk ticketing software and remote access tools.

Network Troubleshooting:

Assist in maintaining and troubleshooting LAN/WAN connectivity, VoIP systems, and Wi-Fi networks at client facilities.

Documentation:

Document all processes, update asset inventories, and produce detailed service reports for completed jobs.

Requirements Experience:

Minimum 3-5 years of hands-on experience in IT support, desktop support, or field service.

Education:

Associate's degree in Information Technology, Computer Science, or equivalent field experience.

Certifications:

CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-100) are preferred.

Technical Skills:

Strong working knowledge of Windows OS, Microsoft 365, Active Directory basics, and VPN client configuration.

Soft Skills:

Outstanding customer service, problem solving, critical thinking, and the ability to explain complex technical solutions to non-technical users.

Physical & Travel Requirements:

Valid driver's license with a clean driving record. Must be able to climb ladders and work at elevated heights. Travel to client sites within the local Central PA region (no overnight travel).

Benefits:

Paid time off

Work Location:

In person