Healthcare IT Services Specialist - Level 1 & 2 Genesis Medical Associates - 3.7 Pittsburgh, PA Job Details Permanent | Full-time $26.23 - $31.58 an hour 7 hours ago Qualifications Microsoft Outlook HIPAA Windows IT infrastructure Desktop administration

Full Job Description Genesis Medical Associates Location:

McCandless, PA (Pittsburgh Area)

Position Type:

Full-Time - Onsite Position Summary Genesis Medical Associates is seeking an IT Services Specialist to support our physicians, clinical staff, and administrative teams across multiple medical office locations. We are a Private Family Medical Practice located in the Pittsburgh area that continues to provide excellent medical care to our valued patients for over 30 years. We have 14 different offices, predominantly centered around the McCandless area, with our farthest office located north in Butler, PA. Genesis Medical Associates is an EOE who provides the highest quality care possible to our patients. This position provides Level 1 & 2 support for the EHR, healthcare applications, office technology, infrastructure, and onsite medical practices . The ideal candidate is customer-focused, technically capable, and comfortable troubleshooting issues both remotely and onsite. Responsibilities Provide IT helpdesk support for employees and providers, escalating to higher-level support as needed. Support the EHR and other healthcare applications. Troubleshoot computers, printers, scanners, phones, and office technology. Support Microsoft 365, Outlook, Teams, user accounts, passwords, and MFA. Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. Set up equipment and technology for new employees and providers. Assist with deployments, upgrades, office moves, and IT projects. Provide on-site IT support for the medical offices. Document and manage support requests through the IT ticketing system. Follow HIPAA, cybersecurity, and IT security requirements. Qualifications 1-3+ years of IT help desk, desktop support, or technical support experience. Experience supporting Windows desktops and Microsoft applications. Strong troubleshooting and customer service skills. Basic knowledge of networking, Active Directory, user accounts, and permissions. Ability to communicate effectively with technical and non-technical users. Ability to travel between local medical office locations. Healthcare or EHR support experience is preferred but not required. Genesis Medical Associates is an Equal Opportunity Employer (EOE) .

Pay:

$26.23 - $31.58 per hour

Work Location:

In person