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Robert Half

PC Technician

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 4 days ago

Location: Souderton, PA (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Help Desk Technician / Analyst

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Based on Pennsylvania data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,796 / year median in Pennsylvania

-11% projected decline

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Job Description

We are looking for a PC Technician to support day-to-day technology needs for office staff in Souderton, Pennsylvania. This position focuses on resolving desktop software and hardware issues, assisting users with business applications, and producing operational reports that support the manufacturing environment. The role also partners with the IT team on issue resolution and project-based work while providing hands-on support when on-site assistance is needed.

Responsibilities:

Provide technical support to office employees by diagnosing and resolving issues related to desktop systems, software applications, and peripheral devices.
Assist users with the organization's software tools, ensuring questions are addressed promptly and systems are functioning effectively.
Develop and maintain reports through RubberTree WebQuery in connection with the P21 platform to support business operations.
Perform on-site troubleshooting and hardware installation when remote support is not sufficient or physical setup is required.
Collaborate with other IT team members to manage service requests, investigate incidents, and complete assigned technical projects.
Document troubleshooting steps, solutions, and recurring issues to improve support consistency and knowledge sharing.