Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule.

Responsibilities:

• Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.
• Review application behavior before and after upgrade-related activities and record any issues that require follow-up.
• Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.
• Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.
• Use Active Directory to assist with user access, account support, and related administrative tasks.
• Document deficiencies clearly so support teams can investigate and address unresolved problems.
• Participate in initial daytime training and network access preparation before moving to the standard project schedule.