512
- Client Care Tech Support
- Technical Support Specialist I COCC
- 3.3 Rocky Hill, CT Job Details Full-time $53,400
- $72,200 a year 21 hours ago Benefits Wellness program Tuition reimbursement Paid time off Qualifications Customer communication Desktop (troubleshooting support) Full Job Description What we need.
.. We are seeking a customer focused technical professional to support and resolve a wide range of technology issues for our banking customers. This role is ideal for someone who enjoys troubleshooting, maintaining secure and reliable systems, and delivering excellent service while working in a collaborative environment. What's in it for you.... COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award winning employer, including: Hybrid schedules and ample paid time off supporting work/life balance and flexibility Customized training and onboarding to support you in your first year at COCC Robust employee development programs aligned with career pathing objectives Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets Generous PTO, benefits, and competitive compensation On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition reimbursement One on one career coaching DEIB initiatives championing inclusion and encouraging you to bring your whole self to work Financial planning assistance with certified professionals Peer recognition programs What You'll do... Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals. Assist the Technical Consulting Group with onsite and remote client engagements. Meet established service level objectives and maintain timely resolution of assigned incidents and requests. Coordinate and manage escalations in a timely and professional manner. Perform preventative maintenance and system health activities. Deploy operating system and third-party software updates to assigned customers. Assist with testing and validation of updates prior to customer deployment. Identify areas of risk or concern and assist with developing and implementing resolutions. Participate in customer projects, technology upgrades, and other company initiatives as needed. What You'll bring... Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience Minimum 1 year of experience in an industry standard help desk role 1+ years of experience supporting customers in a multiple Microsoft operating system environment Ability to communicate effectively with all levels of staff and management both verbally and in writing Ability to demonstrate accountability, accept responsibility, and work effectively within teams and workgroups Excellent customer service skills Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems Experience supporting standard Windows applications, Java, and Microsoft Office Experience supporting custom Windows applications Experience supporting network printers TCP/IP knowledge Salary Range for this role is $53,400
Role is hybrid onsite in Rocky Hil, CT
