A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Position Overview We are seeking a motivated and technically skilled Technical Support Specialist to join our team. This role focuses on supporting our internal agency staff with day-to-day technical needs while assisting with application maintenance, software deployments, and technical operations. The ideal candidate is a fast learner who enjoys troubleshooting, understands modern web technologies, and is excited to work in a small startup environment where responsibilities are varied and every contribution has an impact.
Summary of Roles and Responsibilities:
Provide timely technical support to internal agency staff. Diagnose and resolve technical issues related to company software, user accounts, and internal systems. Support scheduled deployments and distribution of our web and mobile applications. Work with SQL databases to investigate issues, retrieve information, and perform basic data updates. Read, troubleshoot, and make modifications to existing JavaScript, Angular, Node.js, and SQL code when needed. Learn internal workflows, business processes, and software systems quickly to provide effective technical support. Collaborate with team members using Git version control and established development workflows. Utilize modern AI tools (such as Claude, Cursor, or similar assistants) to improve productivity, research solutions, and assist with troubleshooting.
Required Abilities/Skills:
Strong troubleshooting and analytical problem-solving skills. Ability to learn new software platforms and business processes quickly. Working knowledge of JavaScript, Angular, Node.js, SQL, and Git. Excellent written and verbal communication skills.
Education and Experience:
Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent professional experience. 2-3 years of experience in technical support, application support, IT operations, or a similar technical role. Experience working with JavaScript, Angular, Node.js, SQL, and Git in a professional or academic environment.
Preferred Qualifications:
Experience supporting internal business applications. Experience with cloud platforms (AWS is a plus). Experience working with business intelligence and analytics platforms such as Looker Studio, Power BI, or Tableau. Experience using AI-assisted development tools such as Claude, Cursor, or ChatGPT. Experience publishing or maintaining web or mobile applications.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Why You Should Join Us:
Competitive Pay. Voted Best Company to Work for in UT. Hybrid work environment. Paid Holidays. Giv. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
