Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
T
TEKsystems
Computer Support Technician
Entry-Level JobVerifiedNo experience needed
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Iowa data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$51,436 / year median in Iowa
-17% projected decline
Job Description
1st shift (roughly 7:30
- 4; flexible).
TYPICAL EXAMPLES
- -management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
TYPICAL EXAMPLES
imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records:
TYPICAL EXAMPLES
- -contact lists
- -process logs
- -problem incidence reports
- -customer information updates
- exterior ship orders
- -inventory, maintenance or other service records
- handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre
- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES
- -understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Experience Level Entry Level Job Type & Location This is a Contract position based out of Des Moines, IA. Pay and Benefits The pay range for this position is $20.00
- $24.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Des Moines,IA.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings