Role:

Deskside Support Technician / Desktop Support Engineer / IT Support Technician /

IT Deployment Technician Location:

Glenview, IL Work Mode:

Client Location No Remote / No Relocation Contract / Contract to

Hire Deskside Support:

A deskside technician's job is to provide support and maintenance for a company's desktop computing environment.

They may be responsible for:

Troubleshooting:

Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices

Installation:

Installing, configuring, and maintaining hardware and software

Diagnosis:

Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures Network support: Troubleshooting network devices to ensure connectivity.

Virus Detection:

Implementing virus detection and eradication procedures.

End-user support:

Providing end-user assistance in person, by telephone, or via email.

Customer Service:

Acting as a model of customer service excellence for organizational staff members. Some skills that are helpful for a deskside technician include: Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems Strong verbal and written communication skills Patient, friendly demeanor with a great aptitude for listening.