Req ID:

375263 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US). The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. This position will be a Client based position. Only local candidates will be considered. Role Responsibilities

Execute service delivery (IMAC, Break Fix, Desk Side Support)
Diagnoses and troubleshoot Level 2 problems encountered with computer hardware, software and peripherals
Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
Coordinates user requests with external vendors per policies and procedures
Handles problems that the first tier of help desk support is unable to resolve
Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up
End user support and work on tickets
Coordination between onsite and offshore for user problems to help resolve issues
Imaging Laptops and Desktops for new users
Workstation moves within and across Buildings
Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
3rd Party vendor coordination for Application Support and Printers
Meeting Rooms and Conference room setups (IT related only)
Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
Availability and Support during outages and maintenance windows Basic Qualifications
4+ years of desktop support experience Additional Requirements
A+ Certification
Must have a proven customer service background
Knowledgeable of Windows 10 Operating System environment
iphone support experience
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Strong troubleshooting skills Where required by law, NTT DATA provides a reasonable range of compensation for specific roles.

The starting pay range for this role is $56,200 - $84,300 per year. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About

NTT DATA NTT DATA

is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA

is a part of NTT Group, which invests over $3 billion each year in R D. Whenever possible, we hire locally to

NTT DATA

offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an

NTT DATA

office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA

recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA

is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. 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