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Radiant Digital

Desktop Support Technician

Pay: Not specified

Posted: 1 week ago

Location: Jackson, MS (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Mississippi data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$56,814 / year median in Mississippi

-7% projected decline

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Job Description

Desktop Support Technician Radiant Digital - 2.7 Jackson, MS Job Details Contract 13 hours ago Qualifications Endpoint Security Computer operation Public Cloud Productivity software support Azure AD Desktop applications Network support IP networking Productivity software Identity and access management (IAM) solutions IT department experience

Full Job Description Position Title:

Desktop Support Technician Location:

Jackson, MS 39201

Work Arrangement:

Onsite Mode of Interview:

Video and In Person Position Description and Job Skill Set Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators. Required Skills/Experience Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities Preferred/Not Required Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.