TCP/IP VPN

management Desktop administration Associate's degree Peripheral hardware support CompTIA A+ Information Technology Full Job Description Job Overview We are seeking a dedicated Desktop Support Specialist to join our client's IT team, focusing on Windows 10 and Windows 11 environments. The Desktop Support resource will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.

Title :

Desktop Support (Windows 10/11 environment) JobID # : 26-00383

Client Company :

Data Management Company Position Type :

Direct Hire Salary :

Salary :

$54080 - $58240/year

Location:

Columbus, OH Onsite for initial training followed by hybrid/remote flexibility

Requirements:

Associate's degree in Information Technology, Computer Science, or equivalent IT certification required
2+ years of hands-on End User IT support experience in a business environment
Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
Expert-level knowledge of Microsoft Office Suite with ability to train and support end users
Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration
Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
Experience with or willingness to learn AI tools and emerging technologies
Exceptional customer service skills with ability to communicate technical concepts to non-technical users
Strong analytical and problem-solving abilities with systematic approach to issue resolution
Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment
Patient, empathetic approach when assisting users with varying technical skill levels

Reponsibilities:

Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
Perform and/or oversee software and application installation and upgrades.
Maintain site licenses for department/organization.
Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.
Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.
Manage and resolve help desk tickets efficiently using ticketing systems , ensuring timely response and resolution tracking with clear communication to end users.
Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.
Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.

This role is ideal for individuals passionate about technology support who thrive in fast-paced environments. If you are interested in being considered for this job, please reach me asap at 408-499-2397 for a follow up call and share your resume to support the discussions. Thank you,

James Parakka Pay:

$54,080.00 - $58,240.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Education:

Associate (Preferred)

Experience:

Desktop support: 3 years (Required)

Windows:

4 years (Required)

Active Directory:

2 years (Required)

Intune:

2 years (Preferred)

Microsoft Exchange:

1 year (Preferred)

TCP/IP:

1 year (Required)

LAN:

1 year (Required)

VPN:

1 year (Required) Microsoft Dynamics 365: 2 years (Preferred)

License/Certification:

CompTIA A+ (Preferred) MCP (Preferred)

Location:

Upper Arlngtn, OH 43220 (Required) Ability to

Commute:

Upper Arlngtn, OH 43220 (Required)

Work Location:

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