JOB PURPOSE

The IT Specialist will respond to technical support requests, configure computers and user accounts, troubleshoot hardware and software issues, and assist the IT team with maintaining a secure and reliable technology environment.

ESSENTIAL

DUTIES and

RESPONSIBILITIES

• Provide technical support to employees for computers, software, printers, mobile devices, and other IT equipment.
• Troubleshoot hardware, software, network connectivity, and user account issues.
• Set up and configure laptops, desktops, monitors, printers, and other equipment for new and existing employees.
• Install, configure, and update operating systems and business applications.
• Create, modify, and disable user accounts and assist with password and access-related requests.
• Assist with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Document technical issues, solutions, equipment assignments, and support requests.
• Maintain accurate inventory records for computers and other IT assets.
• Assist with employee onboarding and offboarding technology requirements.
• Perform routine software updates, system maintenance, and basic security checks.
• Escalate complex technical issues to senior IT staff or outside vendors when necessary.
• Follow company IT policies, cybersecurity procedures, and data protection practices.
• Assist with IT projects and technology deployments as needed.
• Provide friendly, professional, and timely customer service to employees.
• Maintain regular and punctual attendance in accordance with company policies.
• All other duties assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .

MINIMUM QUALIFICATIONS

• Associate degree or technical training in Information Technology, Computer Science, or a related field
• 0-2 years of IT support, help desk, technical support, or related experience.
• Basic knowledge of Windows computers and common business applications.
• Familiarity with Microsoft 365 is preferred.
• Basic understanding of computer hardware, networking, Wi-Fi, printers, and peripherals.
• Strong troubleshooting and problem-solving skills.
• Ability to learn new technology and technical processes quickly.
• Strong communication and customer service skills.
• Ability to explain technical information to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively with a team.

PREFERRED QUALIFICATIONS

• Experience with help desk or ticketing systems.
• Familiarity with Active Directory, Microsoft Entra ID, or similar user-management platforms.
• Basic understanding of cybersecurity concepts such as multi-factor authentication, phishing prevention, and endpoint security.
• CompTIA A+, Network+, Microsoft, or similar entry-level IT certification is a plus but not required.

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

Work Environment:

• Typically operates in an office environment, though some positions may involve remote work or on-site visits.
• Often works at a desk or workstation, using computers and other IT equipment.
• Will collaborate with colleagues and clients both in-person and remotely.
• Environment can range from quiet office settings to more dynamic spaces, especially in tech-oriented companies.

Physical Demands:

• Ability to work at a computer for extended periods.
• Ability to occasionally lift and move computers, monitors, printers, and other IT equipment.
• Ability to access workstations and technology equipment throughout the workplace.

Work Location:

In person